Welcome to DokanBay. We always try to ensure the best shopping experience for our customers. Please read our refund policy carefully before placing an order.
Eligibility for Refund
Refunds are applicable only if:
- You receive a wrong product
- The product is damaged during delivery
- The product has a major defect
Non-Refundable Cases
- Change of mind after receiving the product
- Used or washed products
- Minor color or design variation due to screen display
Refund Process
- You must contact us within 24–48 hours after receiving the product
- Provide order details and clear proof (photo/video if needed)
- After verification, refund or replacement will be processed
Refund Method
Refunds may be given as:
- Replacement product, or
- Refund to original payment method (if applicable)
Shipping Cost
Delivery charges may not be refundable unless the mistake is from our side.
Contact Us
For refund-related support, please contact our customer service team with your order details.